Security Policy

We guarantee that every transaction you make at flyfishingoutfitters.com.au will be 100% safe.

What makes shopping at flyfishingoutfitters.com.au safe?

Fly Fishing Outfitters use SnipCart and Pin Payments to ensure that at all stages of purchasing online, from submitting your credit card and personal information to processing your order, all your details are kept confidential.

SSL (Secure Sockets Layer) is the industry standard method of providing secure online ecommerce and all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering - that is, for automatically determining whether the data has been altered in transit.

Guarantee Details

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Fly Fishing Outfitters will cover the entire liability for you, up to the full $50.00. Fly Fishing Outfitters will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Fly Fishing Outfitters while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Privacy Policy

We support the right of personal privacy and corporate security on the internet.

We keep all information you provide us with completely confidential, regardless of how the information was provided (web, email, phone, or written correspondence).

All personal information submitted for billing and record keeping purposes will be kept strictly confidential and used solely for internal purposes by our staff, authorised affiliates, for the strict purpose for which it was intended, and for the benefit of the customer.

We agree not to sell, rent, share or release this information to any other individual, entity or third party, for any reason, without the specific written consent of the customer; with exception as required by law, regulation or governmental authority.

Only those employees with relevant business duties (i.e. support staff) may access personal information, and only to perform their required duties. They are subject to dismissal for any privacy violation.

We do use cookies, but only to track anonymous usage of our website. Your visit is entirely private and anonymous.

National Privacy Principles

We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988.

Security Information

We have strict security measures in place to keep your privacy protected and your information confidential at all times.

Refund Policy

We do not usually give refunds if you simply change your mind or make a wrong decision. If this is the case we will normally give store credit if the goods are still in their original packaging and condition. 

We will give a refund or exchange if the product was faulty or wrongly described from when you made the purchase. This policy is in accordance to the Department of Consumer Protection guidelines.